At Liquidation Pallets Direct, we are committed to transparency, quality, and customer satisfaction. However, because we sell liquidation inventory sourced from various suppliers, our return and refund policies differ from standard retail.

1. General Refund Policy

Most liquidation pallets are sold “as-is.” Due to the nature of liquidation goods (overstock, shelf pulls, customer returns), we generally do not accept returns or issue refunds based on buyer’s remorse, changing your mind, or finding a better price elsewhere. Once a pallet is shipped, it is considered sold.

Exceptions: Refunds or store credits may be issued only in the following specific scenarios:

• Significant Discrepancy: The pallet contains items that are drastically different from the manifest provided (e.g., the manifest says “Nike Sneakers” but the pallet contains “Adult Clothing”).
• Damaged Goods: Items are damaged during transit due to poor packaging by our supplier (not by the carrier mishandling, see Shipping section below).
• Counterfeit Items: If we verify that an item listed as authentic is proven to be a counterfeit (subject to our verification process).
• Non-Delivery: The pallet was never delivered and cannot be located by the carrier.

2. How to Request a Return or Refund

If you believe you qualify for a refund under the exceptions above, please follow these steps:

1. Document the Issue: Take clear photos and/or videos of the damaged items, the manifest, and the shipping labels within 48 hours of delivery.
2. Contact Support: Email our support team at info@liquidationpalletsdirect.com with the subject line: “Return Request – Order #[Insert Order Number]”.
3. Submit Evidence: Attach your photos/videos and a brief description of the discrepancy.
4. Review: Our team will review your claim within 2–3 business days. If approved, we will process a refund for the value of the specific missing/damaged items or the full pallet, depending on the severity.

Note: We do not offer refunds for “short shipments” (missing a few items) unless the discrepancy exceeds 5% of the total manifest value.

3. Damaged or Incorrect Items

We strive to pack every pallet securely. However, if items arrive damaged:

• We require a photo of the outer packaging and the damaged items within 48 hours of delivery.
• If the damage was caused by the carrier, we will work with the shipping provider to file a claim. You may need to assist in this process.
• If the damage was caused by improper packing by our supplier, we will issue a refund or replacement credit for the affected items.

4. Exchanges

Hassle-free exchanges are available for damaged or incorrect items.

• If you receive a pallet with damaged items, we can offer a partial refund or a credit toward your next purchase.
• We do not generally exchange specific brands or styles (e.g., “I want Nike instead of Adidas”) unless the entire pallet is incorrect.

5. Shipping Costs

• Buyer’s Remorse: If you return a pallet due to buyer’s remorse (which is generally not accepted), the buyer is responsible for all return shipping costs, which are often significant for pallet-sized items.
• Our Error: If we made an error (wrong pallet sent, damaged during packing), we will cover all shipping costs for the return and replacement.

6. Cancellation Policy

Orders can be cancelled only before they have been processed and shipped by our supplier.

• Once a pallet is “In Transit,” cancellations are no longer possible.
• If you cancel an order after processing but before shipping, a 15% restocking fee may apply to cover administrative costs and supplier penalties.